CBX Support

Your success is our top priority!

CBX Software offers direct support services for both Retailers and their Suppliers. Our support
services include 24/7 technical assistance and powerful proactive support resources to address your
evolving business needs.

CBX Online Support Portal

We’re happy to help, simply login or sign up to our award winning online support portal

Contact Support

APAC
Retailer: +852.3008.1330
Supplier: +852.3008.8130
CHINA (suppliers only)
Supplier: +86.198.9657.9630
AMERICAS
Retailer: +1.856.888.9010
Supplier: +1.856.888.9110
EMEA
Retailer +49.89.4120.7695
Supplier +49 89.4120.7645
Support by Email

24/7

Regardless of the type of customer support you need, the one constant is our availability.

Organized

Our support ticket workflow enables us to create meaningful groupings of tickets as they progress through their lifecycle, allowing us to handle quickly and effectively.

100% satisfied

We’re experts in understanding the need for further questions and requests for clarification AND that’s why we don’t close a ticket unless your 100%
Send a support request by email. Fill out the request form in the CBX Support portal. Reach us on any of our support phone numbers
Quickly receive receipt and follow up of support request. Ongoing updates on troubleshooting progress. Ongoing review of support ticket history