Careers

You want to change the world, don't you?

So what are waiting for? Be our next great hire. We’re one of the fastest growing technology companies in the industry, with offices in Europe, Asia and the United States. We’re looking for talented people who want to help our retail partners around the world use CBX platform to bring products to market faster and more efficiently, ahead of consumer expectations. Find Open Positions

Location Hong Kong

Job Information

As an associate consultant, you will focus on the analysis of business processes to design, develop and execute them against the client workflow processes. You will be responsible for validating complex business applications to verify the system works per the requirement specification and validate the system addresses the business need. You will work alongside functional, industry, and technical specialists to assist with the development, implementation and integration of innovative solutions including methods, techniques, tools, change management, and training. You will contribute to client satisfaction by providing timely and responsive value added services and work products.

Job Description

  • Provide CBX expertise to customers
  • Provide best-practice input in the definition of customer’s “to-be” business processes
  • Prepare for and conduct conference room pilots for customers demonstrating the capabilities of the CBX PLM and Sourcing Software
  • Configure software application to support the customer’s business processes
  • Work closely with customer to define and execute test scripts
  • Monitor project progress relative to assigned tasks and communicate progress regularly to management
  • Work with CBX architecture, development and quality assurance teams to ensure the customer’s software solution needs are met

Requirements

  • Excellent written and verbal presentation skills
  • Willing to travel as required
  • Preferably with systems integration experience
  • Familiarity with some or all of these technologies a plus: Java, XML, J2EE, Oracle, WebSphere
  • Retail / Consumer products experience (business or information technology) a plus
  • Must have at least a Bachelor’s Degree
  • Fresh graduates with strong academic results/project experience in the above technologies are welcome to apply

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

As a member of the Customer Support team, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support, including product configuration issues and triage.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, analyze the hardware or software problem and write case notes in the tracking system. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Also, you will be the point of contact for new customers, introducing and educating them on CBX as a whole. You will also have the opportunity to gain knowledge of specific product areas within CBX technology platforms.

Job Description

  • Handle live chat, customer calls and helpdesk support on our daily deals
  • Follow up customer requests and/or technical support cases
  • Provide assistance to help customers resolve problems encountered
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor SLA metrics according to customer agreements and internal regulation

Requirements

  • Graduates in IT related discipline
  • 1 year of working experience; fresh graduates are welcome
  • Fluent in spoken and written English and Mandarin
  • Proactive, Patient, service-oriented and possess good communication
  • Ability to multi-task in a fast-paced environment
  • Team player, with effective communication and interpersonal skills
  • Able to work on a 5-day roster with non-overnight shift duties applied

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

 

Job Information

We are looking for enthusiastic and pro-active professionals who have a technical affinity as well as a natural ability to be customer focused.  The eligible candidates will be able to work independently and are keen to work for an international cloud software company.  As a Software Support Specialist, you will educate and support our customers on CBX product/services and resolve technical problems. CBX’s customers are predominantly large retailers in US, Europe and other parts of the world.

The best support specialists are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. The specialists can put themselves in their customers’ shoes and advocate for them when necessary.  They are confident troubleshooters, are keen to investigate the root cause and problem-solving comes naturally to them. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The Software Support Specialists will also assist customers in routine maintenance, including making adjustments to and perform testing of our clients’ software configuration.

Job Description

  • First line support – Manage incoming calls and customer inquiries; log incidents in the company’s incident management system; assist customers in usage of CBX software.
  • Problem resolution – Resolve product or service problems by clarifying a customer’s reported issue; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution; liaise with software developers and engineers as required to develop solution.
  • Configuration and testing – Administer, configure and test any required software change requests and bug fixes.
  • Share customer feedback with internal stakeholders to help improve future customer satisfaction and process efficiency.
  • Some on-call support may be required from time to time.

Qualifications

  • Exceptional interpersonal skills with outstanding customer service.
  • Strong analytical, problem solving, documentation, and communication skills required – these will be tested during the interview process.
  • Degree in an IT or logistics related field is highly desirable.
  • A familiarity with ticketing systems (Atlassian’s Jira products)
  • Must be detail oriented, patient and proactive, as well as eager to learn new applications.
  • Be able to work fairly independently and adaptable to wearing multiple hats
  • 2+ years of help desk support experience preferably with experience in a software company
  • Mandarin, Cantonese and/or German speaking is a bonus

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

As an Account Representative, Client Services member you will be responsible for building pipeline and identifying opportunities in key business accounts, understanding their business needs and challenges with a view to generating demand for the CBX product offering. This will be through a variety of channels such as social media, internet & web based tools. You will speak to key decision makers within key business accounts on a daily basis.

The position of Account Representative, Client Services, is an entry-level or limited experience, Hong Kong-based, Inside Sales position slated to progress into Outside Sales and eventually Enterprise Sales.  You will report to the Sr. Vice President, in Hong Kong, who is responsible for business development, client relations and sales. Together he and you will represent the company and contribute primarily to net new Customer growth.

Job Description

  • Work from the company office daily (unless pre-authorized by manager to be offsite) during normal agreed office hours
  • Heavy prospecting and cold calling with potential customers and prospects
  • Schedule a pre-agreed number of sales meetings per week including; customer meetings, conference calls and event attendance for outside sales team
  • Conducting customer pre-sales presentations via phone, web and in person; presentations will include using power point and other media to clearly explain the company value proposition, product roadmap and offerings and simple high level product demonstrations
  • Focus on target account lists provided by team and technology partners although some independent sourcing will be required
  • Develop and deliver progress reports, pipeline reports, proposals, requirements documentation, and presentations
  • Learn and document all activities utilizing the company CRM, Salesforce.com

Requirements

  • Excellent written and verbal presentation skills
  • Willing to travel
  • Recent graduate from university
  • Have technology or supply chain related back ground but can be first or second job with desire for technology sales.
  • Retail / Consumer products experience (business or information technology) a plus
  • Must be confident self-starter, highly energetic and innovative thinker
  • Chinese/English bilingual is a must have.

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

The Senior Implementation Consultant / Project Manager will partner with CBX Software retail clients’ key business users and IT organizations to design, configure, test and implement value-added business solutions built on the CBX Software platform. You will understand the digital goals of some of retails biggest names, from the high level down to the minutiae.  Effectively and creatively translating these business goals into requirements that will be met by your roadmap of strategic consultancy and conversion optimization campaigns. You will deliver results and insight to demonstrate overarching value from customer investment.

Working with our team of Associate Consultants, you will ensure customers achieve their agreed optimization goals; including increasing overall revenue, speed to market and cost reduction and providing guidance on their overall product development and supply chain strategy. You will leverage a range of analysis, testing and optimization techniques to help achieve your customer’s goals.

In addition, you will drive demand for CBX Consultancy, identifying opportunities where additional support and guidance from the CBX Consulting team will be beneficial to client success.  Meanwhile, maintaining strong relationships with client senior stakeholders and full awareness of their shifting priorities.

Responsibilities

  • Project management.
  • Review, clarify and document business requirement details with client’s subject matter experts.
  • Work with client to specify detailed workflows on current “as-is” and provide best practice input in the definition of proposed “to-be” process(s).
  • Prepare detailed specifications (including business logics, use cases, data model, integration formats) for configuration and customization.
  • Liaise with and support the CBX Software technical/implementation team on configuration and customization.
  • Work with CBX Software Asia based R&D and quality assurance teams to ensure the clients software solution needs are met.
  • Configure the CBX Cloud application to support the clients’ business processes.
  • Prepare for and conduct conference room pilots for clients, demonstrating the capabilities of the CBX Cloud suite.
  • Work closely with client and implementation partner team members in the definition and execution of test scripts; support internal QA team and client representatives in test execution.
  • Prepare process, installation, operating procedure and user/trainer training documentation; provide training and support to client of standard package and tailored system; support the delivery of end user and train-the-trainer training sessions.
  • Accurate and timely administration of project progress, documentation, budget and resource utilization reporting.

Preferred Skills

  • Excellent client facing skills.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Strong in writing business system requirements as well as functional specification documents.
  • Excellent verbal and written communication skills in English.
  • German, French and Chinese communication skills are a plus.
  • Solid experience in enterprise systems implementation in retail, consumer products businesses, supply chain.
  • Excellent organizational and time management skills.
  • Good working knowledge of relational databases and proficient in SQL programming.
  • Familiar with SDLC processes with specific knowledge of Agile methodology.

Qualifications

  • Bachelor’s degree or above.
  • 3+ years of business analysis experience in enterprise software implementation, preferably working in retail, consumer products or supply chain.
  • Based in Munich Germany
  • Willing to travel extensively throughout the Europe and internationally (USA and China); up to 80%, as required on projects

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

The Pre-Sales Consultant, is actively involved with the sales team and channel partners to help them sign net new Customers and upsell additional new business to existing Customers.  The daily focus will include preparation for and execution of presentations, demonstrations, webinars, discovery calls, discovery face-to-face meetings and sales strategy messaging of CBX Cloud applications to Prospects, Customers, Consultants, Analysts and Trade Professionals.   Post-sales responsibilities would include supporting the initial project kick-off activities and transitioning of the Customer to the assigned Professional Services Organization team.  Finally, as a contributing team leader, the Pre-Sales Consultant will also spend time submitting product enhancements and UI improvements that create new product ideas and innovation.

Responsibilities

  • Account management.
  • Review, clarify and document business requirement details with client’s subject matter experts.
  • Work with client to specify detailed workflows on current “as-is” and provide best practice input in the definition of proposed “to-be” process(s).
  • Supporting worldwide sales activities, by building out data within the CBX demonstration environment.
  • Understanding the CBX Cloud application and the roles that our solution caters to for major worldwide retailers (design, product development, sourcing, quality, finance, logistics, etc.) in order to build out creative, relatable, comprehensive and eye-catching demonstration data.
  • Configuration and set up of products, sourcing records, quality inspections, purchase orders, logistics and finance documents, etc.
  • Light configuration of certain areas of the application under the direction of the Solutions team.
  • Prioritizing and managing the needs of the Solutions team by building out/configuring our new demonstration environment while also assisting with time sensitive, prospective new Customers’ specific sales requirements.
  • Collaborate with the sales team to develop and execute plans for specific sales presentations.
  • Prepare for and conduct detailed, step by step demonstrations for potential new and existing Customers, demonstrating the capabilities of the CBX Cloud suite.
  • Prepare for and conduct conference room pilots for clients, demonstrating the capabilities of the CBX Cloud suite.
  • Liaise with and support the CBX Software technical/implementation team(s) on configuration and customization of the CBX Cloud suite.

Preferred Skills

  • Excellent client facing skills.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Strong in understanding and documenting business system requirements as well as functional workflow requirements.
  • Excellent verbal and written communication skills in English.
  • German, French and Chinese communication skills are a plus.
  • Solid experience in enterprise systems sales in retail, consumer products businesses, supply chain.
  • Excellent organizational and time management skills.
  • Good working knowledge of all MS Office applications.
  • Familiar with SDLC processes with specific knowledge of Agile methodology.

Territory Expectations

The daily focus will include preparation for and execution of presentations, demonstrations, webinars, discovery calls, discovery face-to-face meetings and sales strategy messaging of CBX Cloud applications to Prospects, Customers, Consultants, Analysts and Trade Professionals.   Post-sales responsibilities would include supporting the initial project kick-off activities and transitioning of the Customer to the assigned Professional Services Organization team.  Finally, as a contributing team leader, the Pre-Sales Consultant will also spend time submitting product enhancements and UI improvements that create new product ideas and innovation.

Qualifications

  • Bachelor’s degree or above.
  • 3+ years of technical, hands on sales experience in enterprise software, preferably working in retail, consumer products or supply chain.
  • Based in Munich Germany
  • Willing to travel extensively internationally, including Europe and China; up to 50%, as required on sales related activities

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

As a Technical Consultant you are responsible for efficient and productive use of enterprise applications to conduct business and operate effectively. The CBX Technical Consultant acts as a consultant to user departments to enhance existing applications and to facilitate solutions to meet business requirements, ensuring that all related applications are consistent with overall organizational strategies

Job Description

  • Requirements clarification and solution architecture and design
  • System development, testing, integration and implementation
  • Developing system documentation and testing plans and procedures
  • Work may be involved in any of CBX’s teams – in-house software development or consulting projects
  • Technical leadership
  • Based in Hong Kong but may require travel to mainland China and other locations in the region

Requirements

  • Degree in Computer Science or Computer Engineering equivalent
  • Suitable post graduate working experience – 6+ years
  • Experience with: Java, JSP, EJB, HTML, SQL, LDAP, XML, XSLT and various leading technologies; UNIX (e.g. Sun Solaris) and Linux platforms; database design and management; Object-oriented software design; and multi-tier application development
  • Experience in software architecture, design and development within the software development life cycle
  • Self-initiated, analytical, innovative, good communication and interpersonal skills
  • Able to work under pressure, willing to face challenges
  • Willing to travel as required
  • Good command of spoken and written English and Mandarin
  • Candidates with relevant experience in any of the following areas will be particularly well received:
  • Enterprise integration and messaging, including EDI and MQSeries
  • ERP or International Trade, Finance and Logistics
  • Business intelligence and data warehousing

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

At CBX Software, it’s all about experience. Whether it’s the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, passion and the pursuit of perfection, we’ve been creating inspiring, engaging and innovating for over 20 years. Why do we do it? We believe in the power to impact the lives of the people we touch through the delivery of extraordinary experiences. The Only Coffee You’ll Be Fetching Is Your Own. Have a fun, hands-on learning experience in a real business environment. Our 12-week internship mirrors our entry-level Marketing Coordinator role that is responsible for:

Internship Description

  • Support marketing and sales across the North American business unit, prioritizing and managing the digital needs of multiple projects and campaigns.
  • Manage the day-to-day responsibilities of maintaining and updating multiple CBX web properties and social channels.
  • Collaborate with marketing team and creative agencies to develop and execute social marketing campaigns and email outreach in accordance with brand standards.
  • Manage reporting tools and oversee data analysis and conclusion/insight development.
  • Implement and optimize personalized, targeted marketing campaigns through our digital web, email and automation platforms.
  • Measure and optimize campaign performance to deliver relevant marketing content to customers and influencers at the right time during the buying cycle.
  • Develop, design and write about CBX products and services by transitioning internal technical messages to a non-technical audience.
  • Travel less than 10%

What You Will Gain

  • Hands-on experience with key digital media disciplines/tools, such as: website management, social media marketing/community management, search engine optimization (SEO).
  • Learn how to craft and generated technical messaging to a non-technical audience.
  • Working knowledge of website analytics such as google analytics among other platforms.
  • Strong analytical skills to effectively assess and communicate metrics and impact of digital initiatives.
  • Communication and presentation skills
  • Strong time and project management skills with the ability to juggle multiple priorities.

Preferred Skills

  • A self-starter, with the ability to thrive within a fast-paced, dynamic environment
  • Highly organized, with a keen attention to detail
  • Ability to work effectively across functional groups
  • Proficiency in MS Office programs (Outlook, Word, Excel, PowerPoint)
  • Some experience with HTML/CSS, web programming, content management systems (CMS) such as WordPress, Wix, etc.
  • Working knowledge of Photoshop, search engine marketing (SEM), Google Analytics, Salesforce
  • Experience with digital writing such as email copy, subject lines or web content

If interested, applicants should send resume by email to career@cbxsoftware.com