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So what are waiting for? Be our next great hire. We’re one of the fastest growing technology companies in the industry, with offices in Europe, Asia and the United States. We’re looking for talented people who want to help our retail partners around the world use CBX platform to bring products to market faster and more efficiently, ahead of consumer expectations. Find Open Positions

Job Information

Location: San Diego, CA

The Pre-Sales Consultant, is actively involved with the sales team and channel partners to help them sign net new Customers and upsell additional new business to existing Customers.  The daily focus will include preparation for and execution of solutions presentations, demonstrations, webinars, discovery calls, discovery face-to-face meetings and sales strategy messaging of CBX Cloud applications to Prospects, Customers, Consultants, Analysts and Trade Professionals.   Post-sales responsibilities would include supporting the initial project kick-off activities and transitioning of the Customer to the assigned Professional Services Organization team.  Finally, as a contributing team leader, the Pre-Sales Consultant will also spend time submitting product enhancements and UI improvements that create new product ideas and innovation.

Job Description

More specifically to your day to day responsibilities, the following descriptions can be applied.

  • Commercial Account management.
  • Review, clarify and document business requirement details with client’s subject matter experts.
  • Work with client to specify detailed workflows on current “as-is” and provide best practice input in the definition of proposed “to-be” process(s).
  • Supporting worldwide sales activities, by building out data within the CBX demonstration environment.
  • Understanding the CBX Cloud application and the roles that our solution caters to for major worldwide retailers (design, product development, sourcing, quality, finance, logistics, etc.) in order to build out creative, relatable, comprehensive and eye-catching demonstration data.
  • Configuration and set up of products, sourcing records, quality inspections, purchase orders, logistics and finance documents, etc.
  • Light configuration of certain areas of the application under the direction of the Solutions team.
  • Prioritizing and managing the needs of the Solutions team by building out/configuring new demonstration environments while also assisting with time sensitive, prospective new Customers’ specific sales requirements.
  • Collaborate with the all teams to manage and deliver the written and digital responses to Request for Proposal and Request for Information as they are received from potential new clients.
  • Collaborate with the sales team to develop and execute plans for specific sales presentations.
  • Prepare for and conduct detailed, step by step demonstrations for potential new and existing Customers, demonstrating the capabilities of the CBX Cloud suite.
  • Prepare for and conduct conference room pilots for clients, demonstrating the capabilities of the CBX Cloud suite.
  • Liaise with and support the CBX Software technical/implementation team(s) on configuration and customization of the CBX Cloud suite.

Preferred Skills:

  • Excellent client facing skills.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Strong in understanding and documenting business system requirements as well as functional workflow requirements.
  • Excellent verbal and written communication skills in English.
  • Spanish, German, French and or Chinese communication skills are a plus.
  • Solid experience in enterprise systems sales in retail, consumer products businesses, supply chain.
  • Excellent organizational and time management skills.
  • Good working knowledge of all MS Office applications.

Territory Expectations:

The Pre-Sales Consultant will report to the Sr. Vice President of Americas and will be a full time employee.  The Pre-Sales Consultant will work closely with the Vice President of Americas on all sales activity throughout the Americas region and from time to time be called upon to assist additional sales personnel throughout the world including but not limited to Europe and Asia.   The Pre-Sales Consultant will office from the CBX Software offices in San Diego CA and should expect up to 50% travel.

 Qualifications:

  • Bachelor’s degree or above.
  • 3+ years of technical, hands on sales experience in enterprise software, preferably working in retail, consumer products or supply chain.
  • Home based in greater San Diego area.
  • Willing to travel extensively internationally, including Europe and China; up to 50%, as required on sales related activities

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Company Background

CBX Software is an established and successful Software Company providing innovative digital cloud solutions at the cutting edge in the worldwide retail market. Since 25 Years CBX is 100% focused on Private Label Product Lifecycle Management (PLM) and Supply Chain compression. CBX helps retailers, brands and trading companies to digitize, automate, standardize  the entire process from concept of a product all the way long to delivery.

With 250 employees around the world based from our offices in Munich, San Diego, Boston, Taipei, Zhuhai, Shanghai and our HQ in Hong Kong, we have established ourselves as a global leader in the retail private label product development and supply chain technology market.

We are a fast moving innovation Company that acts more like a Silicon Valley start-up rather than an established 25 year old software Company.  We are guided by our three core values Speed, Scale and Simplicity. These values help us recruit the right talent to join our rapidly expanding team, offering immediate opportunities for growth, building value in oneself and having a clear view of the future.  It is important to us that each and every Team Member is not only eager, energized and motivated to challenge themselves and knows how to get work done in order to add value to the whole company, but the candidate should also have a positive and open attitude to our international cross- company culture.

Business Strategy and our Solution

CBX´s Cloud Solution is built for tier-one retailers that are focused on expanding their private label merchandise assortments and scaling direct sourcing with suppliers/factories in order to compress the entire supply chain time to market, run leaner, drive higher top-line growth, and widen margins.

It is helping retailers, brands and traders expand assortments, accelerate new products to market, efficiently onboard new suppliers, and eliminate redundancies, all while delivering products to market ahead of consumer expectations. CBX Software allows members to work with speed, scale, and simplicity during their entire Product Life Cycle Management Process.

This cloud solution is at the cutting-edge worldwide, easy to use, and is changing the way retailers collaborate and source products from global suppliers. CBX is handling over 100 Tier 1 retailers, 50.000+ subscribed users, and 20.000+ Suppliers/Factories to support the end-to-end supply chain process with the service that the overall process will be fast, transparent, and more efficient from the product planning until the final shipment/delivery.

CBX Cloud PLM provides the ability to streamline each phase of a product’s lifecycle, including conception, design, ordering, manufacturing, quality, compliance, and shipment. It’s designed for retailers and suppliers to power efficient collaboration.

Your Tasks

CBX Software is looking for a junior consultant with an interest in the Retail PLM business especially the supply chain process. This role will support the project manager/program manager and helping them to serve our customers to be more successful and to achieve the comment goal in the digital evolution of their related company.

The position of Junior Consultant, Retail Solutions, is an exciting position, Munich-based, role with a growth path to your career within an international team. The junior consultant will report to the Manager, who is responsible for the related project of a customer.  Together, all team members represent the Company and contribute primarily to support the Customer’s success and further growth.

The successful Junior Consultant will adhere to a repeatable, predictable, and scalable process for sourcing and the responsible Customers. The right person for this role will support to develop and grow a creative, agile, and enthusiastic approach to solving enablement challenges for scale.

As a future member of a highly collaborative team, the Junior consultant will see themselves as not only being coachable and open to constructive workshops but just as important, vocally contributing to setting the vision and strategy that will be critical to long-term success, as well as delivering on the tactical milestones to achieve these long-term goals.  The right Team Member in this role will be an important individual contributor and driver of CBX Software growth by continuously improving the quality of the product with the daily feedback of the Customers and Teammates.

More specifically to day to day responsibilities, the following descriptions can be applied:

  • Work with client and project manager to specify detailed workflows on current “as-is” and provide best practice input in the definition of proposed “to-be” process(s) based on the CBX PLM solution approach
  • Support the responsible retail Project to serve the customer needs
  • Support in managing status reports and Customer communication
  • Support in reviewing, clarify and document business requirement details with client’s subject matter experts.
  • Learn how to prepare detailed specifications (including business logic, use cases, data model, integration formats) for configuration and customization.
  • Liaise with and support the CBX Software technical/implementation team on configuration and customization.
  • Work with CBX Software Asia-based R&D and quality assurance teams to ensure the client’s software solution needs are met.
  • Configure the CBX Cloud application to support the clients’ business processes.
  • Work closely with client and implementation partner team members in the definition and execution of test scripts; support internal QA team and client representatives in test execution.
  • Prepare process, installation, operating procedure, and user/trainer training documentation; and support to client of the standard package and tailored system; support the delivery of end-user and train-the-trainer training sessions.
  • Live and work in Munich and/or onsite at the allocated customer region during the week

Your Qualifications

  • BA/BS degree preferred
  • Interested to understand the PLM Processes in the Retail world
  • 2+ years of business/working experience after the university
  • Experience in enterprise systems implementation in retail, consumer products businesses, the supply chain would be a plus
  • Good communication and presentation skills
  • Good verbal and written communication skills in English and German.
  • A lot of energy and drive to make Customers and Teammates successful
  • Ability to thrive in a fast pace environment
  • A true passion for delivering a ‘best-in-class Customer experience
  • Good analytical, inquisitive, and problem-solving skills
  • Good organizational and time management skills
  • Familiar with agile methodology is a plus

Our Offer

  • Exciting tasks and career path in an innovative and a fast-growing software company
  • High influence on the organization of own work processes
  • Outstanding development opportunities for personal further education
  • Company-sponsored extended education and training programs
  • Above-average, performance-adjusted compensation and targeted bonuses
  • 30 days of paid annual leave
  • Office located near the city center of Munich

If interested, applicants should send resume and cover letter by email to career@cbxsoftware.com

Job Information

Location: Munich, Germany

The position of Account Manager, Retail Solutions, is an entry-level, Munich-based, Inside Sales position slated to progress into Outside Sales and eventually Enterprise Sales.  You will report to the Vice President, Europe, who is responsible for business development, sales and general operations management in the EMEA.  Together he and you will represent the Company and contribute primarily to net new Customer growth.

Job Description

More specifically to your day to day responsibilities, the following descriptions can be applied.

  • Work from the company office daily during normal agreed office hours
  • Heavy prospecting and cold calling with potential customers and prospects
  • Schedule a pre-agreed number of sales meetings per week including; customer meetings, conference calls and event attendance for outside sales team
  • Conducting customer pre-sales presentations via phone, web and in person
  • Focus on target account lists provided by team and technology partners although some independent sourcing will be required
  • Develop and deliver progress reports, pipeline reports, proposals, requirements documentation, and presentations
  • Learn and document all activities utilizing the company CRM, Salesforce.com

Compensation will be a combination of:

  • Base salary
  • Earned commissions (no cap)
  • Potential earned bonus
  • Paid time off
  • Additional Company benefits

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Location Hong Kong

Job Information

As an associate consultant, you will focus on the analysis of business processes to design, develop and execute them against the client workflow processes. You will be responsible for validating complex business applications to verify the system works per the requirement specification and validate the system addresses the business need. You will work alongside functional, industry, and technical specialists to assist with the development, implementation and integration of innovative solutions including methods, techniques, tools, change management, and training. You will contribute to client satisfaction by providing timely and responsive value added services and work products.

Job Description

  • Provide CBX expertise to customers
  • Provide best-practice input in the definition of customer’s “to-be” business processes
  • Prepare for and conduct conference room pilots for customers demonstrating the capabilities of the CBX PLM and Sourcing Software
  • Configure software application to support the customer’s business processes
  • Work closely with customer to define and execute test scripts
  • Monitor project progress relative to assigned tasks and communicate progress regularly to management
  • Work with CBX architecture, development and quality assurance teams to ensure the customer’s software solution needs are met

Requirements

  • Excellent written and verbal presentation skills
  • Willing to travel as required
  • Preferably with systems integration experience
  • Familiarity with some or all of these technologies a plus: Java, XML, J2EE, Oracle, WebSphere
  • Retail / Consumer products experience (business or information technology) a plus
  • Must have at least a Bachelor’s Degree
  • Fresh graduates with strong academic results/project experience in the above technologies are welcome to apply

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

As a member of the Customer Support team, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide first level customer support, including product configuration issues and triage.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, analyze the hardware or software problem and write case notes in the tracking system. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Also, you will be the point of contact for new customers, introducing and educating them on CBX as a whole. You will also have the opportunity to gain knowledge of specific product areas within CBX technology platforms.

Job Description

  • Handle live chat, customer calls and helpdesk support on our daily deals
  • Follow up customer requests and/or technical support cases
  • Provide assistance to help customers resolve problems encountered
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor SLA metrics according to customer agreements and internal regulation

Requirements

  • Graduates in IT related discipline
  • 1 year of working experience; fresh graduates are welcome
  • Fluent in spoken and written English and Mandarin
  • Proactive, Patient, service-oriented and possess good communication
  • Ability to multi-task in a fast-paced environment
  • Team player, with effective communication and interpersonal skills
  • Able to work on a 5-day roster with non-overnight shift duties applied

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

 

Job Information

We are looking for enthusiastic and pro-active professionals who have a technical affinity as well as a natural ability to be customer focused.  The eligible candidates will be able to work independently and are keen to work for an international cloud software company.  As a Software Support Specialist, you will educate and support our customers on CBX product/services and resolve technical problems. CBX’s customers are predominantly large retailers in US, Europe and other parts of the world.

The best support specialists are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. The specialists can put themselves in their customers’ shoes and advocate for them when necessary.  They are confident troubleshooters, are keen to investigate the root cause and problem-solving comes naturally to them. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The Software Support Specialists will also assist customers in routine maintenance, including making adjustments to and perform testing of our clients’ software configuration.

Job Description

  • First line support – Manage incoming calls and customer inquiries; log incidents in the company’s incident management system; assist customers in usage of CBX software.
  • Problem resolution – Resolve product or service problems by clarifying a customer’s reported issue; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution; liaise with software developers and engineers as required to develop solution.
  • Configuration and testing – Administer, configure and test any required software change requests and bug fixes.
  • Share customer feedback with internal stakeholders to help improve future customer satisfaction and process efficiency.
  • Some on-call support may be required from time to time.

Qualifications

  • Exceptional interpersonal skills with outstanding customer service.
  • Strong analytical, problem solving, documentation, and communication skills required – these will be tested during the interview process.
  • Degree in an IT or logistics related field is highly desirable.
  • A familiarity with ticketing systems (Atlassian’s Jira products)
  • Must be detail oriented, patient and proactive, as well as eager to learn new applications.
  • Be able to work fairly independently and adaptable to wearing multiple hats
  • 2+ years of help desk support experience preferably with experience in a software company
  • Mandarin, Cantonese and/or German speaking is a bonus

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

As an Account Representative, Client Services member you will be responsible for building pipeline and identifying opportunities in key business accounts, understanding their business needs and challenges with a view to generating demand for the CBX product offering. This will be through a variety of channels such as social media, internet & web based tools. You will speak to key decision makers within key business accounts on a daily basis.

The position of Account Representative, Client Services, is an entry-level or limited experience, Hong Kong-based, Inside Sales position slated to progress into Outside Sales and eventually Enterprise Sales.  You will report to the Sr. Vice President, in Hong Kong, who is responsible for business development, client relations and sales. Together he and you will represent the company and contribute primarily to net new Customer growth.

Job Description

  • Work from the company office daily (unless pre-authorized by manager to be offsite) during normal agreed office hours
  • Heavy prospecting and cold calling with potential customers and prospects
  • Schedule a pre-agreed number of sales meetings per week including; customer meetings, conference calls and event attendance for outside sales team
  • Conducting customer pre-sales presentations via phone, web and in person; presentations will include using power point and other media to clearly explain the company value proposition, product roadmap and offerings and simple high level product demonstrations
  • Focus on target account lists provided by team and technology partners although some independent sourcing will be required
  • Develop and deliver progress reports, pipeline reports, proposals, requirements documentation, and presentations
  • Learn and document all activities utilizing the company CRM, Salesforce.com

Requirements

  • Excellent written and verbal presentation skills
  • Willing to travel
  • Recent graduate from university
  • Have technology or supply chain related back ground but can be first or second job with desire for technology sales.
  • Retail / Consumer products experience (business or information technology) a plus
  • Must be confident self-starter, highly energetic and innovative thinker
  • Chinese/English bilingual is a must have.

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

The Senior Implementation Consultant / Project Manager will partner with CBX Software retail clients’ key business users and IT organizations to design, configure, test and implement value-added business solutions built on the CBX Software platform. You will understand the digital goals of some of retails biggest names, from the high level down to the minutiae.  Effectively and creatively translating these business goals into requirements that will be met by your roadmap of strategic consultancy and conversion optimization campaigns. You will deliver results and insight to demonstrate overarching value from customer investment.

Working with our team of Associate Consultants, you will ensure customers achieve their agreed optimization goals; including increasing overall revenue, speed to market and cost reduction and providing guidance on their overall product development and supply chain strategy. You will leverage a range of analysis, testing and optimization techniques to help achieve your customer’s goals.

In addition, you will drive demand for CBX Consultancy, identifying opportunities where additional support and guidance from the CBX Consulting team will be beneficial to client success.  Meanwhile, maintaining strong relationships with client senior stakeholders and full awareness of their shifting priorities.

Responsibilities

  • Project management.
  • Review, clarify and document business requirement details with client’s subject matter experts.
  • Work with client to specify detailed workflows on current “as-is” and provide best practice input in the definition of proposed “to-be” process(s).
  • Prepare detailed specifications (including business logics, use cases, data model, integration formats) for configuration and customization.
  • Liaise with and support the CBX Software technical/implementation team on configuration and customization.
  • Work with CBX Software Asia based R&D and quality assurance teams to ensure the clients software solution needs are met.
  • Configure the CBX Cloud application to support the clients’ business processes.
  • Prepare for and conduct conference room pilots for clients, demonstrating the capabilities of the CBX Cloud suite.
  • Work closely with client and implementation partner team members in the definition and execution of test scripts; support internal QA team and client representatives in test execution.
  • Prepare process, installation, operating procedure and user/trainer training documentation; provide training and support to client of standard package and tailored system; support the delivery of end user and train-the-trainer training sessions.
  • Accurate and timely administration of project progress, documentation, budget and resource utilization reporting.

Preferred Skills

  • Excellent client facing skills.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Strong in writing business system requirements as well as functional specification documents.
  • Excellent verbal and written communication skills in English.
  • German, French and Chinese communication skills are a plus.
  • Solid experience in enterprise systems implementation in retail, consumer products businesses, supply chain.
  • Excellent organizational and time management skills.
  • Good working knowledge of relational databases and proficient in SQL programming.
  • Familiar with SDLC processes with specific knowledge of Agile methodology.

Qualifications

  • Bachelor’s degree or above.
  • 3+ years of business analysis experience in enterprise software implementation, preferably working in retail, consumer products or supply chain.
  • Based in Munich Germany
  • Willing to travel extensively throughout the Europe and internationally (USA and China); up to 80%, as required on projects

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

The Pre-Sales Consultant, is actively involved with the sales team and channel partners to help them sign net new Customers and upsell additional new business to existing Customers.  The daily focus will include preparation for and execution of presentations, demonstrations, webinars, discovery calls, discovery face-to-face meetings and sales strategy messaging of CBX Cloud applications to Prospects, Customers, Consultants, Analysts and Trade Professionals.   Post-sales responsibilities would include supporting the initial project kick-off activities and transitioning of the Customer to the assigned Professional Services Organization team.  Finally, as a contributing team leader, the Pre-Sales Consultant will also spend time submitting product enhancements and UI improvements that create new product ideas and innovation.

Responsibilities

  • Account management.
  • Review, clarify and document business requirement details with client’s subject matter experts.
  • Work with client to specify detailed workflows on current “as-is” and provide best practice input in the definition of proposed “to-be” process(s).
  • Supporting worldwide sales activities, by building out data within the CBX demonstration environment.
  • Understanding the CBX Cloud application and the roles that our solution caters to for major worldwide retailers (design, product development, sourcing, quality, finance, logistics, etc.) in order to build out creative, relatable, comprehensive and eye-catching demonstration data.
  • Configuration and set up of products, sourcing records, quality inspections, purchase orders, logistics and finance documents, etc.
  • Light configuration of certain areas of the application under the direction of the Solutions team.
  • Prioritizing and managing the needs of the Solutions team by building out/configuring our new demonstration environment while also assisting with time sensitive, prospective new Customers’ specific sales requirements.
  • Collaborate with the sales team to develop and execute plans for specific sales presentations.
  • Prepare for and conduct detailed, step by step demonstrations for potential new and existing Customers, demonstrating the capabilities of the CBX Cloud suite.
  • Prepare for and conduct conference room pilots for clients, demonstrating the capabilities of the CBX Cloud suite.
  • Liaise with and support the CBX Software technical/implementation team(s) on configuration and customization of the CBX Cloud suite.

Preferred Skills

  • Excellent client facing skills.
  • Strong interpersonal skills and strong written and oral communication skills.
  • Strong in understanding and documenting business system requirements as well as functional workflow requirements.
  • Excellent verbal and written communication skills in English.
  • German, French and Chinese communication skills are a plus.
  • Solid experience in enterprise systems sales in retail, consumer products businesses, supply chain.
  • Excellent organizational and time management skills.
  • Good working knowledge of all MS Office applications.
  • Familiar with SDLC processes with specific knowledge of Agile methodology.

Territory Expectations

The daily focus will include preparation for and execution of presentations, demonstrations, webinars, discovery calls, discovery face-to-face meetings and sales strategy messaging of CBX Cloud applications to Prospects, Customers, Consultants, Analysts and Trade Professionals.   Post-sales responsibilities would include supporting the initial project kick-off activities and transitioning of the Customer to the assigned Professional Services Organization team.  Finally, as a contributing team leader, the Pre-Sales Consultant will also spend time submitting product enhancements and UI improvements that create new product ideas and innovation.

Qualifications

  • Bachelor’s degree or above.
  • 3+ years of technical, hands on sales experience in enterprise software, preferably working in retail, consumer products or supply chain.
  • Based in Munich Germany
  • Willing to travel extensively internationally, including Europe and China; up to 50%, as required on sales related activities

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com

Job Information

As a Technical Consultant you are responsible for efficient and productive use of enterprise applications to conduct business and operate effectively. The CBX Technical Consultant acts as a consultant to user departments to enhance existing applications and to facilitate solutions to meet business requirements, ensuring that all related applications are consistent with overall organizational strategies

Job Description

  • Requirements clarification and solution architecture and design
  • System development, testing, integration and implementation
  • Developing system documentation and testing plans and procedures
  • Work may be involved in any of CBX’s teams – in-house software development or consulting projects
  • Technical leadership
  • Based in Hong Kong but may require travel to mainland China and other locations in the region

Requirements

  • Degree in Computer Science or Computer Engineering equivalent
  • Suitable post graduate working experience – 6+ years
  • Experience with: Java, JSP, EJB, HTML, SQL, LDAP, XML, XSLT and various leading technologies; UNIX (e.g. Sun Solaris) and Linux platforms; database design and management; Object-oriented software design; and multi-tier application development
  • Experience in software architecture, design and development within the software development life cycle
  • Self-initiated, analytical, innovative, good communication and interpersonal skills
  • Able to work under pressure, willing to face challenges
  • Willing to travel as required
  • Good command of spoken and written English and Mandarin
  • Candidates with relevant experience in any of the following areas will be particularly well received:
  • Enterprise integration and messaging, including EDI and MQSeries
  • ERP or International Trade, Finance and Logistics
  • Business intelligence and data warehousing

If interested, applicants should send cover letter and resume by email to career@cbxsoftware.com