PetSmart is the leading specialty pet retailer in North America. The company employs more than 53,000 associates and operates 1,477 stores in the United States, Canada and Puerto Rico, providing a broad range of competitively priced pet food and pet products, as well as services including pet training, pet grooming, pet boarding and pet adoption services.
To enhance its ability to innovate and deliver vital pet products to pet parents, PetSmart launched a direct sourcing initiative for hardgoods products with a new Global Sourcing team with offices in Shanghai and Hong Kong. With these changes, the company recognized it needed a solution that could help it dramatically improve operational efficiency and enterprise-wide visibility, as well as speed up the product development and supply chain process.
“We are excited to roll out CBX Cloud to better connect all of our internal product development, sourcing and quality teams, as well as our expanding network of suppliers and manufacturers,” said Jim Persinger, vice president of Global Sourcing, PetSmart. “We’re confident CBX Cloud is the right tool to help us improve our operational efficiencies and expand our direct global sourcing capabilities.”
CBX Cloud will be used by PetSmart’s domestic and international teams, as well as suppliers located across the globe. The adoption of CBX Cloud’s Product Lifecycle Management (PLM), Sourcing Management, Quality Management, and Critical Path Management technology solutions is expected to help PetSmart realize supply chain efficiencies by simplifying processes, eliminating redundant activities and synchronizing information across the sourcing chain. The efficiencies are also expected to enable the pet specialty retailer to expand its global sourcing capability and optimize supply chain workflows to deliver even better service for its pet parent customers.
“PetSmart has exciting growth plans for its global sourcing operations, and implementing the right technology is a key component needed to assist in meeting the company’s strategic goals,” said Michael Hung, CEO at CBX Software. “We are proud to help PetSmart in its new strategic direct sourcing strategy, and we look forward to supporting the PetSmart team in attaining new heights.”
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we love pets, and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities. We employ approximately 53,000 associates, operate 1,477 pet stores in the United States, Canada and Puerto Rico and 203 in-store PetSmart® PetsHotel® dog and cat boarding facilities. PetSmart provides a broad range of competitively priced pet food and pet products and offers dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp day care services and pet adoption services in-store. Our portfolio of digital resources for pet parents – including PetSmart.com, PetFoodDirect.com, Pet360.com and petMD.com – offers the most comprehensive online pet supplies and pet care information in the U.S. Through our in-store pet adoption partnership with independent nonprofit organizations, PetSmart Charities® and PetSmart Charities™ of Canada, PetSmart helps to save the lives of more than 500,000 homeless pets each year.